Terms of Service

OVERVIEW

Welcome to DearTale. The terms "we", "us" and "our" refer to DearTale. DearTale operates this website, including related information, content, features, tools, products and services, in order to provide you with a curated custom-song experience.

These Terms of Service describe your rights and responsibilities when you use the Services. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and that the information you provide is correct, current and complete.

SECTION 2 - OUR PRODUCTS

We aim to create something meaningful, but the final result may differ from what you initially imagined. Descriptions, previews, delivery estimates, and product details may change without notice.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. We may accept or decline your order at our discretion. Payment must be received and processed before an order is accepted.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. You agree to provide current, complete and accurate purchase, payment and account information.

SECTION 5 - DELIVERY

We provide access to purchased services by making an access link available through the Services and may also send a courtesy notification to the email address you provide. Delivery times are estimates only and are not guaranteed.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including text, displays, graphics, reviews, audio, and the design and arrangement of the Services, are owned by DearTale, its affiliates or licensors and are protected by intellectual property laws.

Subject to applicable law and our Privacy Policy, you grant DearTale a license to use materials you provide, delivered outputs, and communications with us for operating, improving, and promoting the Services.

SECTION 7 - OPTIONAL TOOLS

Third-party tools may be provided "as is" and "as available" without warranties, representations or conditions of any kind.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites operated by third parties. We are not responsible for third-party materials, websites, products, services or policies.

SECTION 9 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

SECTION 10 - FEEDBACK

If you submit feedback, reviews or suggestions, you grant us permission to use that feedback to operate, improve and promote the Services.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if information is inaccurate.

SECTION 12 - PROHIBITED USES

You may use the Services for lawful purposes only. You may not misuse the Services, infringe rights, transmit malicious code, scrape, spam, or interfere with security features.

SECTION 13 - TERMINATION

We may terminate this agreement or your access to the Services at our discretion, and provisions intended to survive termination will continue to apply.

SECTION 14 - DISCLAIMER OF WARRANTIES

The Services and products are provided "as is" and "as available" without warranties of any kind, except where prohibited by law.

SECTION 15 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, DearTale and its partners will not be liable for indirect, incidental, punitive, special or consequential damages arising from your use of the Services.

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold harmless DearTale from claims arising out of your breach of these Terms, violation of law, or misuse of the Services.

SECTION 17 - SEVERABILITY

If any provision is found unenforceable, the remaining provisions will remain in full force and effect.

SECTION 18 - WAIVER; ENTIRE AGREEMENT

These Terms and referenced policies constitute the entire agreement between you and us regarding the Services.

SECTION 19 - ASSIGNMENT

You may not assign these Terms without our consent. We may transfer or assign our rights and obligations without notice.

SECTION 20 - GOVERNING LAW

These Terms and disputes relating to the Services are governed by applicable U.S. law, subject to any mandatory local consumer protections.

SECTION 21 - HEADINGS

Headings are included for convenience only and do not affect these Terms.

SECTION 22 - CHANGES TO TERMS OF SERVICE

We may update these Terms by posting updates to our website. Continued use of the Services constitutes acceptance of changes.

SECTION 23 - REFUNDS & CANCELLATIONS

Because our products and services are custom and digital, sales are generally final once work has begun or delivery has occurred. Refunds are considered at our discretion. Contact service@deartale.com for support.

SECTION 24 - CONTACT INFORMATION

Our contact information is: service@deartale.com

Privacy Policy

Last updated: April 8, 2026

DearTale operates this website and related services to provide a curated custom-song experience. This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, purchase, or communicate with us.

Personal Information We Collect or Process

Depending on how you interact with the Services, we may collect contact details, payment and transaction information, custom song inputs, communications with us, device information, usage information, and deidentified information.

Sources of Personal Information

We may collect information directly from you, automatically through the Services, from service providers, and from marketing partners or other third parties.

How We Use Your Personal Information

We use personal information to provide, tailor and improve the Services; process payments and fulfill orders; send transactional messages; provide customer support; improve security and fraud prevention; comply with legal obligations; and conduct marketing where permitted.

How We Disclose Personal Information

We may disclose personal information to service providers, payment processors, analytics providers, marketing partners, affiliates, legal authorities, or other parties when required by law or when you direct us to do so.

Cookies and Tracking Technologies

We and our third-party partners may use cookies, pixels, web beacons, tags, scripts and similar technologies to operate the Services, improve functionality, understand usage, and support marketing and advertising.

Do Not Track Signals

At this time, our Services are not configured to respond to browser Do Not Track signals.

Communications

You may opt out of promotional communications by following unsubscribe instructions. We may still send non-promotional communications related to purchases or service updates.

Sweepstakes, Contests, and Promotions

Promotions may require personal information and may be governed by additional rules or disclosures.

Third Party Websites and Links

The Services may link to third-party websites or platforms. We are not responsible for their privacy or security practices.

Children's Data

The Services are intended for a general audience and are not intended for children under 16. If you believe a child provided personal information, contact us so we can help.

Security and Retention

No security measure is perfect. We retain personal information for as long as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

International Transfers

DearTale is based in the U.S. Information may be transferred to, processed, stored, and used in the U.S. and other locations where our providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time and will post the revised version on this website.

Contact Us

For privacy questions, email service@deartale.com.